Return & Refund Policy

Because vaping products are hygiene-sensitive, we keep our return process short and clear.

Return Window

Returns are accepted within 24 hours of receiving your order.

Eligibility

  • The product must be unopened and unused.
  • The original packaging must be unbroken.
  • Proof of purchase is required.

Non-Returnable Items

  • Opened or previously used products.
  • Items missing their original packaging.
  • Products damaged through customer mishandling.

Refunds

Approved returns are refunded within 3-5 business days, to the original payment method where applicable or as store credit.

How to Start a Return

Contact us within the 24-hour window with your order number and, for damaged or wrong items, photos of the product and packaging.

Related: Shipping Policy | Authenticity Guarantee | UAE Vaping Laws

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