Privacy Policy

Last updated: September 30, 2026

This Privacy Policy explains how Vape Shops UAE (vapeshopsuae.com), an online vape and e-liquid retailer serving the United Arab Emirates, collects, uses, shares and protects personal information. By browsing the site or placing an order you agree to the practices described here.

Information We Collect

  • Contact and delivery details: name, delivery address, email and phone number, used to process and deliver your order.
  • Order history: products purchased, order value and payment method (cash on delivery).
  • Account information: login details and order history if you create an account.
  • Age confirmation: your confirmation at checkout that you are 18 or over and, where our delivery partner asks, a photo ID check at the door.
  • Communications: messages you send by WhatsApp, email or contact form.
  • Cookies and usage data: browser type, device, pages visited and interactions, collected through cookies and similar technologies.

How We Use Your Information

  • Process, fulfil and deliver orders with our delivery partners.
  • Send order confirmations, delivery updates and support replies.
  • Verify that you meet the legal minimum age.
  • Maintain your account and order history.
  • Improve the website, products and customer experience through analytics.
  • Prevent fraud and unauthorised transactions.
  • Meet our legal obligations under UAE law.
  • With your consent where required, send marketing messages. You can opt out at any time.

Cookies & Tracking Technologies

We use cookies to run the website (for example to keep items in your cart) and to understand how visitors use it, including analytics tools such as Google Analytics. You can control or disable cookies in your browser settings; some features such as the cart or checkout may not work without them.

How We Share Your Information

We do not sell your personal information. We share it only where needed: with delivery couriers, analytics and advertising providers, IT, hosting and email service providers, and with regulators or law-enforcement where UAE law requires it. Third parties receive only the information they need.

Data Retention

We keep personal information only as long as needed for the purposes above, including accounting, tax and legal record-keeping. When there is no longer a legitimate reason to keep it, we delete or anonymise it.

Age-Verification Data

Under UAE Federal Law No. 15 of 2009 and Federal Law No. 3 of 2016 we sell only to customers aged 18 and over. Age confirmations and delivery ID checks are used solely to verify eligibility and to show legal compliance. See our Age Restriction & Disclaimer.

Data Security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Depending on applicable UAE data protection law, you may ask what data we hold, request corrections or deletion, object to or restrict certain uses such as marketing, and withdraw consent at any time. Contact us using the details below.

Children’s Privacy

Our website is for adults of legal purchasing age only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us so we can remove it.

Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with a new Last updated date.

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