FAQ – Frequently Asked Questions

Ordering & Delivery

How fast is delivery?

Dubai orders arrive in 2-3 hours (10am-11pm, traffic depending). Sharjah is same-day. Ajman, Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah and Umm Al Quwain are within 24 hours.

Do you deliver to all Emirates?

Yes, we deliver across all seven Emirates. Delivery is AED 30, free over AED 350, with a minimum order of AED 100.

How do I pay?

Cash on delivery across the UAE.

Products & Authenticity

Are your products genuine?

Yes. Every product is sourced from authorised distributors. See our Authenticity Guarantee.

What is the maximum legal nicotine strength in the UAE?

E-liquid nicotine is capped at 20 mg/ml (2%) under UAE.S 5030:2018.

Age & Legal

Do I need to be 18 to order?

Yes. You must be at least 18 years old to buy from us. See the Age Restriction & Disclaimer.

Returns

Can I return a product?

Unopened, unused products can be returned within 24 hours of delivery. Full details are in our Return & Refund Policy.

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